Terms and Conditions
RENTAL WEEK: Our rental week is from Saturday to Saturday during the On & Mid Season (unless otherwise noted). During the off-season we offer partial week rentals (2 night minimum) and monthly rentals on some units.
CONFIRMATION OF RESERVATION: To confirm the reservation 50% of the total balance must be paid when the reservation is made and the Rental Agreement must be signed. There will be a $35.00 fee on all return checks.
FINAL BALANCE: The final payment is due no later than 30 days prior to your arrival. Please mark your calendar, reminder notices are sent via e-mail only. Please note: No personal checks will be taken later than the 30 days prior to arrival (only certified funds or credit card).
SECURITY DEPOSIT/VACATION RENTAL DAMAGE PROTECTION: For your convenience you have the option of choosing to pay a refundable security deposit or purchasing the Vacation Rental Damage Protection Plan in the amount of $45.00. This Vacation Rental Damage Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3,000.00. Any damages that exceed $3,000.00 will be charged to the credit card on file or you will be billed. If during your stay at one of our Rental Properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the insurer will reimburse the Insured for the cost of repair or actual cash value of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage Protection coverage are contained in the Description of Coverage or Insurance Policy (www.vacationrentalinsurance.com/g10vrd). The Vacation Rental Damage Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly TI Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact TI Rentals directly if you do not wish to participate in this plan or assignment. Any security deposit provided maybe applied to actual damages caused by tenant as permitted under the Security Deposit Act. In addition, Agent may deduct any unpaid long distance or per call telephone charges and cable television charges that are not specifically described in this agreement as being included with the premises. Agent shall apply, account for, or refund tenants refundable security deposit within 45 days following the end of the tenancy. If damages are incurred over and above the amount of the Security Deposit or the Vacation Rental Damage Protection Plan, TI Rentals shall be entitled to collect from the guest any additional monies to cover damages including all legal action fees.
BOOKING FEE/TAXES: A non-refundable booking fee will be charged on every reservation. All rentals are subject to North Carolina sales tax and an additional local accommodations tax. *Tax rates are calculated as of the time of this agreement. Tenant shall be responsible for payment of all applicable taxes according to rates in effect at the time of occupancy.
VACATION RENTAL INSURANCE: CSA Travel Protection- Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions. TI Rentals as agent for the insurance company, receives a commission on this insurance premium. The NC Vacation Rental Act states that if travel insurance is offered, whether declined or purchased, the rental agency is under no obligation to make any refund due to a mandatory evacuation.
TRANSFERS: No transfers will be made once you have confirmed your reservation with payment.
CHECK-IN: Check-In begins at 3 PM. If you are checking in after 4 PM, it is your responsibility to find out prior to your arrival where to pick up your keys. Please make sure you contact our office during our business hours to obtain this information. Two sets of keys will be issued at check-in.
CHECK-OUT: Check-out time is 10AM SHARP on your day of departure! If check-out has not occurred by 10AM the full daily rate will be deducted from your security deposit, or added to your credit card. We require the return of all keys, key fobs, gate cards, pool and parking passes. There is a $10.00 charge for lost keys or keys that are not returned to our office. A fee will be assessed for all gate cards, key fobs, pool and parking passes not returned at check-out. These fees are determined by the appropriate Homeowners Association. These fees may also be deducted from your security deposit or added to your credit card.
CANCELLATIONS: If you cancel your reservation , NO REFUND will be made until property is re-rented and confirmed. All cancellations must be in writing. If you cancel and the unit is re-rented for the full amount, the full rental amount paid, plus any pet fee, will be refunded within 45 days of receiving payment on the new reservation (after that payment clears our bank account). The booking fee, $150 cancellation fee and insurance are not refundable. However if the unit is not re-rented, you will be responsible for the entire rental amount, fees and taxes. Guest understand that he/she may purchase Vacation Rental Insurance to guard against loss of payments made.
Please note that once you have confirmed your reservation, you have entered into a contract binding yourself to that specific property for that time frame. There should be no expectation of compensation or relocation because the property does not meet your tastes or something is not to your satisfaction.
OCCUPANCY: Guest agrees that the maximum occupancy stated on the front of the vacation rental agreement shall not be exceeded anytime. Tenant agrees to be responsible for ensuring the maximum permitted occupancy of the premises is not exceeded during the term of this agreement, and should contact Agent with any questions regarding permitted occupancy of the premises. Tenant’s breach shall be considered material, and result in the termination of Tenant’s tenancy.
MINIMUM AGE & HOUSE PARTIES: HOUSE PARTIES ARE NOT ALLOWED!!! We reserve the right to refuse occupancy to a suspected house party and evict guest without refund. You must be 25 years of age, with proof of age, to rent a cottage. We reserve the right to refuse service to anyone without proper identification.
HURRICANES: If state or local authorities order a mandatory evacuation of an area that include the rental unit you have rented, the tenant shall comply with the order. Upon compliance, the tenant will be entitled to a refund in accordance with the North Carolina Vacation Rental Act and Vacation Rental Insurance.
MANDATORY DEPARTURE CLEANING: All rentals include departure cleaning. We ask only that you have all dishes washed and put away, beds made, garbage removed and garbage cart pushed to within 2 feet of the street or placed in an outside receptacle. If excessive cleaning is required your credit card will be charged accordingly.
NO SMOKING: Tenants and their guest understand that smoking is prohibited in rental property unless otherwise stated. There will be a $500 charge if smoking is discovered in the rental property and any other cost associated with cleaning to remove smoke odor.
PETS: Pets are allowed in select cottages with an additional fee, per pet. Properties that allow pets will be charged accordingly. It is the tenants responsibility to make the Agent aware of the number of pets they will be bringing. There will be a $300 charge if a pet is found in an unauthorized property or if you fail to disclose an additional pet. Tenant’s breach of this provision shall be considered material, and shall result in the termination of Tenant’s tenancy.
UNIT TELEPHONE: Not all units have telephones. You are not allowed to charge long distance calls to the unit phone.
OWNERS CLOSET: The premises may contain a locked owners closet, chest or cabinet for the Owner’s personal use and is not part of this rental. Tenant may not force entry of such under penalty of trespass.
GRILLING: Some of our property owners have chosen to not allow grilling on their property. Where grilling is permitted, it is strongly recommended that grilling be done as far from the building as possible. Under no circumstance is grilling permitted on wooden decks and boardwalks or underneath buildings.
SAND DUNES: Please use designated beach access walkways and do not walk or play on sand dunes. The sea oats and beach grass help prevent beach erosion. There are ordinances against dune destruction and costly fines.
CONSTRUCTION: New construction is profuse through Topsail Island. Unfortunately, we have no control as to when and where construction occurs. No refunds or property transfers will be made.
HOUSE FOR SALE: Some of our Rental Properties are FOR SALE. Please be aware that it may be necessary for an Agent to arrange showings for qualified buyers. We appreciate your cooperation.
FUNDS: All reservation deposits, security deposits and other funds will be placed in an interest bearing account with Coastal Bank & Trust LOCATED AT 300 US HWY 17 N. Holly Ridge, NC 28445 with interest accruing to the credit of TI Rentals. Personal checks will be accepted for payments only if we have a 30 day period to process the check. All other payments should be made by money order or cashiers check. Any returned checks are subject to a $25.00 charge.
LOCK-OUT SERVICE: After our office has closed for the night, lock out service is available. The fee for this service is $30.00 before 9PM and $60.00 after 9PM. This fee is payable to the responding agent.
REPAIRS/MAINTENANCE/MISC: We cannot guarantee against breakdown on air conditioners or other appliances. There will be no relocations, rental rate pro-ration or refund in the event of problems beyond our control. We will make every effort to have repairs done quickly & efficiently. There will be a charge to the tenant if we call a repairman and there were no repairs necessary. Additional pool restrictions or unexpected closures may occur per the HOA. We will not offer any compensation due to this being out of our control.
DAMAGE: Please report any existing damage in your unit to our office within 24 hours of check-in. Guest will assume responsibility for all breakage and damages after they check-out.
HOMEOWNERS ASSOCIATION RULES: Tenant agrees to abide by any applicable Homeowners Association rules or Owner’s rules posted in the premises or given upon check-in.
NEXT YEAR RESERVATIONS: Guest have priority to rent the same house for the same week. A $85 non-refundable advance reservation service fee plus tax, per unit, per week may be made prior to departure. This service fee will NOT be applied to your reservation and is non-transferable to another unit.
ERRORS AND OMISSIONS: TI Rentals has made every effort to provide accurate information, however, we cannot be held responsible for errors, omissions or changes made by the property owners, government entities or third party services. TI Rentals cannot be held responsible for typographical errors; omissions; price changes; or changes in taxes.
USE OF ELECTRONIC MEANS; Notice. The parties agree that electronic means may be used to sign this agreement or to make any modifications the parties may agree to, and that any written notice, communication or documents may be transmitted electronically to any e-mail address, cell phone number or fax number used by the parties to communication during the course of this Agreement. Any notices required or authorized to be given hereunder or pursuant to applicable law may also be mailed to Tenant’s address or hand delivered to the tenant at the address of the Premises and to the Agent at the Agent’s address.
The GUEST understands that the accommodation is privately owned, including the furnishings, and neither TI Rentals, nor the Owner, shall be responsible for providing any additional furnishings or equipment not available or presently on the premises. Do not rearrange furnishings or leave any furniture outdoors (except deck furniture).