Rules & Regulations

RENTAL WEEK: Our rental week is from Saturday to Saturday (unless otherwise noted). During the off-season we offer partial week rentals (3 night
minimum) and monthly rentals on some units.

CONFIRMATION OF RESERVATION: To confirm the reservation, the Rental Agreement must be signed and returned within 14 days of the date on the contract along with the deposit which is 50% of the total balance. There will be a $25.00 fee on all return checks.

FINAL BALANCE: The final payment is due no later than 30 days prior to your arrival. Please mark your calendar, because we do not send out reminder notices. Please note: No personal checks will be taken later than the 30 days prior to arrival (only certified funds or credit card).

SECURITY DEPOSIT/SECURITY DEPOSIT PROTECTOR: For your convenience you have the option of choosing to pay a $300.00 security deposit or purchasing the Security Deposit Protector for the amount of $45.00. This optional coverage covers you for any accidental damage up to $1500. It does not cover any intentional, willful damage or gross negligence. Any damages must be reported to our office before check-out. Any security deposit provided maybe applied to actual damages caused by tenant as permitted under the Security Deposit Act. In addition, Agent may deduct any unpaid long distance or per call telephone charges and cable television charges that are not specifically described in this agreement as being included with the premises. Agent shall apply, account for, or refund tenants security deposit within 45 days following the end of the tenancy. This is a brief description of the insurance benefits and travel services provided. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania Insurance Company (NAIC #19445), with their principal place of business at 70 Pine Street, New York, NY 10270. It is a member of the AIG Companies® and is currently authorized to transact business in all states and the District of Columbia. The Policy will contain reductions, limitations, exclusions and termination provisions. All coverages may not be available in all states.

BOOKING FEE/TAXES: A $40 non-refundable booking fee will be charged on every reservation. All rentals are subject to a 7% North Carolina sales tax and an additional 6% local accommodations tax.

TRIP CANCELLATION INSURANCE: Trip Insurance is offered through AIG Travel Guard, covering loss of rent payments made because of unforeseen circumstances, illnesses, injuries and mandatory hurricane evacuations. The cost of the insurance is 6.9% of the total trip cost and is automatically added and due with the first payment. There will be a brochure included with your Vacation Rental Agreement outlining benefits, exclusions, and limitations. If guest does not want this coverage, you may delete the charge by initialing where indicated on the Agreement.

TRANSFERS: No transfers will be made once you have confirmed your reservation with payment.

CHECK-IN: Check-In begins at 2 PM. If you are checking in after 5 PM, it is your responsibility to find out prior to your arrival where to pick up your keys. Please make sure you contact our office during our business hours to obtain this information. Two sets of keys will be issued at check-in.

CHECK-OUT: Check-out time is 10AM SHARP! Keys, pool passes, parking passes, etc. must be returned to our office. If check-out has not occurred by 10AM the full daily rate will be deducted from your security deposit, or added to your credit card. There is a $10.00 charge for lost keys or keys that are not returned to our office.

CANCELLATIONS: If you cancel your reservation , NO REFUND will be made until property is re-rented and confirmed. All cancellations must be in writing. If you cancel and the unit is re-rented for the full amount, the full rental amount paid, plus any pet fee, will be refunded within 30 days
of receiving payment on the new reservation (after that payment clears our bank account). The $40 booking fee, $50 cancellation fee and insurance are
not refundable. However if the unit is not re-rented, you will be responsible for the entire rental amount plus tax. Guest understand that he/she may purchase Travel Insurance to guard against loss of payments made.

Please note that once you have confirmed your reservation, you have entered into a contract binding yourself to that specific property for that time
frame. There should be no expectation of compensation or relocation because the property does not meet your tastes or something is not to your
satisfaction.

HURRICANES: If state or local authorities order a mandatory evacuation of an area that include the rental unit you have rented, the tenant shall comply with the order. Upon compliance, the tenant will be entitled to a refund in accordance with the North Carolina Vacation Rental Act and Travel Insurance.

MANDATORY DEPARTURE CLEANING: All rentals include departure cleaning. We ask only that you have all dishes washed and put away, beds made, garbage removed and garbage cart pushed to within 2 feet of the street or placed in an outside receptacle.

NO SMOKING: Tenants and their guest understand that smoking is prohibited in rental property unless otherwise stated. There will be a $200 charge if smoking is discovered in the rental property.

PETS: Pets are allowed in select cottages with an additional fee. There will be a $200 charge if a pet is found in an unauthorized property.

UNIT TELEPHONE: Not all units have telephones. You are not allowed to charge long distance calls to the unit phone. You may use your calling card.

OWNERS CLOSET: The premises may contain a locked owners closet, chest or cabinet for the Owner’s personal use and is not part of this rental. Tenant may not force entry of such under penalty of trespass.

GRILLING: Some of our property owners have chosen to not allow grilling on their property. Where grilling is permitted, it is strongly recommended that grilling be done as far from the building as possible. Under no circumstance is grilling permitted on wooden decks and boardwalks or underneath
buildings.

SAND DUNES: Please use designated beach access walkways and do not walk or play on sand dunes. The sea oats and beach grass help prevent beach erosion.

CONSTRUCTION: New construction is profuse through Topsail Island. Unfortunately, we have no control as to when and where construction occurs. No refunds or property transfers will be made.

HOUSE FOR SALE: Some of our Rental Properties are FOR SALE. Please be aware that it may be necessary for an Agent to arrange showings for qualified buyers. We appreciate your cooperation.

FUNDS: All reservation deposits, security deposits and other funds will be placed in an interest bearing account with Cape Fear Bank located at 13500 Highway 50 Suite 101 Surf City, NC with interest accruing to the credit of TI Rentals. Personal checks will be accepted for payments only if we have a 30 day period to process the check. All other payments should be made by money order or cashiers check. Any returned checks are subject to a $25.00 charge.

LOCK-OUT SERVICE: After our office has closed for the night, lock out service is available. The fee for this service is $25.00 before 10PM and
$50.00 after 10PM. This fee is payable to the responding agent.

REPAIRS/MAINTENANCE: We cannot guarantee against breakdown on air conditioners or other appliances. There will be no relocations, rental rate pro-ration or refund in the event of problems beyond our control. We will make every effort to have repairs done quickly & efficiently. There will be a charge to the tenant if we call a repairman and there were no repairs necessary.

DAMAGE: Please report any existing damage in your unit to our office within 24 hours of check-in. Guest will assume responsibility for all breakage and damages after they check-out.

HOMEOWNERS ASSOCIATION RULES: Tenant agrees to abide by any applicable Homeowners Association rules or Owner’s rules posted in the premises.

HOUSE PARTIES: HOUSE PARTIES ARE NOT ALLOWED!!! We reserve the right to refuse occupancy to a suspected house party and evict guest without refund. You must be 23 years of age, with proof of age, to rent a cottage. We reserve the right to refuse service to anyone without proper identification.

NEXT YEAR RESERVATIONS: Guest have priority to rent the same house for the same week. A $40 non-refundable advance reservation service fee per unit per week may be made prior to departure. This service fee will NOT be applied to your reservation and is non-transferable to another unit.

ERRORS AND OMISSIONS: TI Rentals has made every effort to provide accurate information, however, we cannot be held responsible for errors, omissions or changes made by the property owners or government entities. TI Rentals cannot be held responsible for typographical errors; omissions; price changes; or changes in taxes.

The GUEST understands that the accommodation is privately owned, including the furnishings, and neither TI Rentals, nor the Owner, shall be responsible for providing any additional furnishings or equipment not available or presently on the premises. Do not rearrange furnishings or leave any
furniture outdoors (except deck furniture).

910.329.9977 | Toll Free: 866.535.9977
13741 Highway 50, Suite A | Surf City, NC 28445
www.TI-rentals.com | tirentals@embarqmail.com

Owners Login